Luckily the till was managed by a young lady who scanned in all the goods and actually told us the Total Cost.
Because at this point I had not passed over the discount card the cashier just told me the total cost and was awaiting for my payment.
I gave her my B&Q Discount card expecting to get a reduction of 10% but the actual cost went up.
Now I only noticed this as she had actually told me the total amount before I gave her the card.
The Cashier recommended that I did not use my discount card as is was putting the cost of my goods up by 5%
Now this is what had happened
On the day of Saturday 24/09/2011 B&Q had a special offer on of 15% off all purchased over £150
My 10% B&Q Discount card could not be used in addition the 15% offer currently on promotion.
But instead of the system actually reporting this, what actually happened was the Card discount of 10% took priority over the 15% offer and actually put the cost of my purchase up by 5%
Luckily we picked this up purely because the cashier had actually stated the total cost verbally and noticed the final cost had gone up.
If we had been on one of the new self service tills that are slowly being forced on the customer by large companys like B&Q and Morrison’s Etc this issue may have been completely missed and we would have paid 5% more
Morel
Beware of discounts conflicts and ensure they actually reflect the amount your expecting to obtain.
I personally believe B&Q should have put some sort of computer warning on the system to notify a warning to the customer and the cashier about this situation and recommend the best option to the customer.
They could have even just ensured the highest discount took Priority and we would probably not have even noticed. If it had of been a bigger saving that we thought we would have probably been very happy thinking we had got an even better deal.
I wonder how many people may have missed this situation.
Luckily we picked it up, More by a chain of situations than awareness.
Best Regards
Richard
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